Frequently Asked Questions Regarding COVID-19 Response (Updated April 13, 2020)
Q: What information can you provide about COVID-19?
A: The San Bernardino County Department of Public Health is the lead authority for all public health emergencies for our city and the County of San Bernardino. They are working closely with all jurisdictions including the California Department of Public Health and Centers for Disease Control and Prevention (CDC) to keep the community updated on new information concerning COVID-19 (Coronavirus).
San Bernardino County Department of Public Health has established a 24/7 Public Hotline for inquiries by Health Care Facilitates and General Public: 1-800-782-4264, press option 6
Q: What do I do if I think if I have COVID-19?
A: Call your doctor. If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice. Only call 9-1-1 if you are experiencing a medical emergency.
Q: Why hasn’t the City closed all of their facilities or stopped programming?
A: Out of an abundance of caution and in alignment with the California Stay at Home Order, the City has suspended our programs that involve social gathering. However, in accordance with the order, our employees continue to provide services related to business continuity and to ensuring a high quality of life in Rancho Cucamonga and most of our City services are available online, by phone, and even in-person if done by appointment.
Q: Why hasn’t the City closed any parks?
A: The San Bernardino County Department of Public Health is the lead authority for all public health emergencies in our City. The Department of Public Health encourages people to go outside and get exercise while practicing physical distancing and avoid playground structures and skate parks as they are high-touch areas. Playground structures at all parks has been cordoned off with caution tape to deter the use of the high-touch structures. Additionally, physical distancing signage has been posted at the City’s skate park and Park Rangers have added additional patrols. The County has closed the North Etiwanda Preserve, which is under the County’s jurisdiction and not the City’s, due to issues with large crowds and not being able to physically distance themselves from one another.
Q: Is Playschool still open?
A: No. Effective, March 24, 2020 the Playschool program was cancelled for the remainder of the school year ending May 7th. Registration is now being accepted for the fall session that begins August 24, 2020. Customers will be prorated for the 2019-2020 school year.
Q: Why is the City cancelling or postponing some events/programs etc.
A: Out of an abundance of caution and in alignment with orders from the State of California and San Bernardino County officials, the City is cancelling or postponing events and programming. Please see the City Facility Closures and Virtual Services section on this web page.
Q: What programs, or events have been cancelled, postponed or modified?
A: Please see the City Facility Closures and Virtual Services section on this web page.
Q: Status of upcoming rentals at a City facility:
A: All facility rentals scheduled through May 10, 2020 have been cancelled. To check on the status of any other City facility rentals email CSDinfo@CityofRC.us or contact the venue directly:
Victoria Gardens Cultural Center or Lewis Family Playhouse: (909) 477-2773
Biane Library – Second Story and Beyond®: (909) 774-3976 or Library.Reference@cityofrc.us
Goldy S. Lewis Community Center & James L. Brulte Center at Central Park: (909) 774-3867
Lions Center East: (909) 477-2790
Lions Center West: (909) 477-2795
RC Family Resource Center: (909) 477-2781
RC Sports Center: (909) 477-2785
Park Rentals and Sports Field Rentals: (909) 477-2760
Q: Are schools closed in Rancho Cucamonga?
A: All Rancho Cucamonga Public Schools within the Alta Loma, Central, Cucamonga, Etiwanda and Chaffey Joint Union High School Districts, are closed for the remainder of the 2019-2020 academic school year and will continue with distance learning. Visit individual school district’s website for details. Chaffey College resumed online instruction on March 30th.
Q: Now that schools are closed, what if all the students and families come to the library or community centers?
A: Many families will want to limit the time they spend in public settings, but others will seek resources and welcoming spaces. While the majority of students live in households with digital devices and wireless networks, some of our families do not. We will be a resource for those residents seeking our robust wireless networks, computers and popular entertainment materials. We will continue to provide the best possible customer service to our patrons. Additional sanitation procedures have been put into place and patron social distancing and regular hand washing is strongly encouraged.
Q: How will residents be made aware of facility closures and program cancellations?
A: The most up-to-date information will be on the City’s website. An email will be sent out to those registrants who have signed up for email notifications. Staff will make phone calls to registered participants and signs will be posted at facilities.
Q: How often will the City be providing updates?
A: The City will continue to utilize the website, social media (Facebook, Instagram, Twitter and Nextdoor), and/or email blasts as information becomes available. The website is timestamped when new information is added.
Q: What services are the libraries, community centers and other City facilities offering?
A: City Hall will be limited to checking-in for an appointment and business emergencies. We encourage residents to call ahead at (909) 477-2700 to determine how we can serve you without requiring a visit. If your need requires a visit, we will schedule an appointment to ensure limited people within our lobby and meeting space that allows for necessary social distancing.
Animal Center is offering services by appointment ONLY during normal business hours. Call (909) 466-7387 to schedule an appointment.
Goldy S. Lewis Community & James L. Brulte Senior Center at Central Park are open Monday – Friday from 8 a.m. to 7 p.m. & Saturday from 9 a.m. to 5 p.m. ONLY for access to Wi-Fi, technology center, and for phone and referral services.
- Senior Center Lunch/Nutrition Program – Modified Services: Pre-registered participants may pick up frozen meal package at the James L. Brulte Senior Center on Wednesdays between 11:00 a.m. and 1:00 p.m. or while supplies last. Call (909) 477-2788 for details and questions. Meal packages are provided by the Family Service Association in partnership with the City of Rancho Cucamonga.
RC Family Resource Center is closed to the public.
Library access to our extensive collections of books and things will still be accessible to all through curbside pick-up and home delivery at the Biane Library, Tuesday – Friday from 10 a.m. to 7 p.m. & Saturday from 10 a.m. to 5 p.m. Beginning April 15th, curbside pick-up and material drop-off will be available at Archibald Library.
Limited public access to the tech center will be available at the Biane Library, librarians will be available for reference services online or by phone.
Passport Services at the libraries is currently suspended, check with the U.S. Post Office on the status of their service.
Q: I don’t have access to internet or Wi-Fi, how do I get access to connect for school/work?
A: Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. For eligible low-income households without school-aged children, Charter continues to offer Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps. Charter will open its Wi-Fi hotspots across their footprint for public use.
The Rancho Cucamonga Spectrum location has been temporarily closed. Spectrum is able to perform normal functions for Rancho Cucamonga subscribers through alternative and safer means by providing these options:
A toll-free customer service line is available at (1-855-707-7328) 24-hours a day and 7-days per week.
- How to pay your bill:
- Online at www.spectrum.net
- By phone at (1-855-707-7328)
- At the nearby Spectrum Store location at 16973 Sierra Lakes Parkway, Fontana, CA
- On the Spectrum App
On March 25, 2020 – Charter announced it is expanding the eligibility for its 60-day free offer for Spectrum broadband Internet and Wi-Fi access to include educators (K-12 teachers and College/University professors) who do not already have a Spectrum account.
Educators, who live in a Spectrum market and do not currently have broadband, should contact Spectrum at 1-844-488-8395 to sign up. A free self-installation kit will be provided to new student and educator households.
Additionally, the City has FREE high-bandwidth Wi-Fi Hotspots at the Biane Library, Goldy S. Lewis Community and James L. Brulte Senior centers, and the civic center.
Q: Are the farmer’s markets still open?
A: The market hosted at Victoria Gardens on Fridays, is suspended. The market hosted at Terra Vista is open on Saturdays. Please remember to practice physical distancing and proper hand washing to prevent the spread of the virus as you shop for your essential items.
Q: Why has the City not posted information about the cases of COVID-19 in Rancho Cucamonga?
A: As with every other city in the County, Rancho Cucamonga does not have its own public health department or public health official. As a result, the County Department of Public Health is the legally authorized entity to provide these services not only to the unincorporated areas, but also to each city in the County. On March 30, 2020, the County Department of Public Health began including cases by city on their COVID-19 data dashboard. Click here to view the San Bernardino County press release.
Q. Where can I find more information about the City’s Eviction Moratorium or the housing or business relief information?
A: Links are provided to resources and information regarding the eviction moratorium, California mortgage relief and information for business owners and employers on this web page under the Housing Resources and Information or Business Resources and Information menu.
Q. I am part of a vulnerable population and am worried about going to the grocery store. What is the City doing to help me?
A: The City Council passed a resolution encouraging supermarkets and grocery stores to dedicate special operating hours to populations most vulnerable to COVID-19, including but not limited to elderly, those with underlying health conditions, disabled, and pregnant shoppers. The dedicated limit these vulnerable populations’ potential exposure to the virus and ensure equitable access and availability of vital food and supplies to all.
Q. Can I participate in the City Council meetings during the Stay at Home Order?
A. During the Stay at Home Order, City Council meetings are not open to the public to attend in person. However, they can be viewed on RCTV3 or live by CLICKING HERE. If anyone from the public would like to comment during the meeting, they can call (909) 774-2751.
Q: I have an abnormal amount of weekly trash, how do I contact the waste company to pick up extra trash?
A: With residents spending more time at home and even doing some spring cleaning some may have more trash than usual. Trash needs to be bagged or enclosed in trash containers for Burrtec to pick up.
Also, many are buying in bulk with large boxes, boxes should be broken down and put out with your regular trash. You may also call or order online for a large pick up service up to four times per year. Burrtec Waste Customer Service can be reached at (909) 987-3717 or firstname.lastname@example.org
Q: If I have COVID-19 symptoms, where can I be tested?
A: San Bernardino County residents who display symptoms of COVID-19 including fever, cough and shortness of breath can get tested at five upcoming specimen-collection events through the end of April. San Bernardino County residents who have had COVID-19 symptoms over the last two weeks can make an appointment on the COVID-19 website sbcovid19.com when the appointment window for each event opens. Details specific to each event and information on how to make an appointment will be publicized in advance on CountyWire at http://wp.sbcounty.gov/cao/countywire/. Testing is free and does not require health insurance.
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