Caring for you is our priority
Peace of mind for your travel
The safety and well-being of our customers and team members remains our highest priority. We’re working around the clock to care for you on your travel journey, and we know you’re concerned about your trip.
American Airlines Chairman and CEO Doug Parker gives an update on what American is doing to care for customers, team members and the communities we serve during these extraordinary times
To provide you with more flexibility and control we have waived change fees for certain dates of travel.
- Bought your ticket before May 31, 2020, for travel between March 1 and September 30, 2020, you can rebook without change fees*.
- Buy a new trip March 1 – May 31, 2020, for all future travel, you can also change it a later date without change fees.
Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021.
You may owe any difference in ticket price.
Please contact your travel agent for help if you didn’t book directly with us.
AAdvantage® award tickets
We’re making AAdvantage® program updates with our members in mind, including more flexibility for award ticket changes.
Changing your trip
You’re allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.
Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.
Travel restrictions and requirements
If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.
At the airport
Curbside check-in / ticket counters
Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.
Checked pet service
Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets, service and emotional support animals are still allowed to fly in the cabin if they meet the requirements.
Clubs and lounges
We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.
On our planes
Social distancing on board
To further provide for social distancing on board, we’re making updates to seat assignments and food and drink service through April 30, 2020.
We’ll resume full service once the current COVID-19 situation has stabilized.
We’re making more standard seats available on the seat map and restricting access to some seats, when possible, to give you more space.
When time and flight loads permit, gate agents may move your seat as needed to help create a more comfortable environment.*
Food and drinks
We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.
Committed to your safety
On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.
Here’s what we’re doing to make your journey with us safe:
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