- Get the latest facts from NYC Health Department Coronavirus Disease 2019 (COVID-19).
- Get updates from Notify NYC, text “COVID” to 692692, for Spanish text “COVIDESP” to 692692
- Call 311 if you need help finding a healthcare provider.
BENEFITS & RIGHTS
Understanding benefits for workers affected by COVID-19
You may be eligible for certain benefits. Refer to the chart below to understand which benefits you may be able to get in your situation.
Updates to Unemployment Insurance
- The federal CARES act provides enhanced Unemployment Insurance benefits and Pandemic Assistance (PUA) for New Yorkers.
- This includes payments to workers not traditionally eligible for unemployment benefits.
- See answers to Frequently Asked Questions about Unemployment Benefits and COVID 19.
- Learn more from the NY State Department of Labor.
Understanding Workers’ Rights
- Learn more from the Department of Consumer and Worker Protection NYC.gov/workers
- Learn about your rights
Paid Safe and Sick Leave Updates
NYC employees have the right to use safe and sick leave for the care and treatment of themselves or a family member and to seek legal and social services assistance or take other safety measures.
- Learn about who is covered by the law
- Learn about New York State Emergency COVID-19 Paid Sick Leave.
- Learn about the Federal Families First Coronavirus Response Act.
- Learn about Paid Safe and Sick Leave from NYC Department of Consumer and Worker Protection.
File a workplace complaint
- File online at nyc.gov/workers
- Call 311 and say “Paid Safe and Sick Leave” or “Fair Workweek.”
- Email OLPS@dca.nyc.gov
EMPLOYMENT & FINANCES
Full Economic Impact Payment for those who didn’t file tax returns and have dependents
If you didn’t file a tax return in 2018 or 2019 and have dependents, you can quickly receive the full amount of your Economic Impact Payment ($1,200 per adult + $500 per eligible child) but you need to act fast and provide the IRS your dependent information before the payments are issued.
If you started, but have not finished filing a claim:
- DOL claim specialists will call you to complete your claim
- Expect a call from any number/ blocked number, and be ready to answer calls on your phone
To start a new unemployment claim, use the new, improved system at labor.ny.gov:
- The system can handle most applications from start to finish, reducing the need to speak to a claims specialist on the phone.
- When workers’ claims are approved they will receive benefits backdated to their first day of unemployment.
Call 1-888-209-8124 for extended telephone hours:
- Monday through Friday, 8am to 7:30pm
- Saturday and Sunday, 7:30am to 8pm
Stimulus payments (aka Economic Impact Payments)
- These will begin being distributed in mid-April 2020, with no action required for most people.
- Some seniors and others who typically do not file returns will need to submit a simple tax return to receive the stimulus payment.
Check the status of your Economic Impact Payment
If you’re eligible for a one-time coronavirus pandemic payment and haven’t received your check yet, you can track your payment with the new IRS Get My Payment tool. Payments are automatically deposited into your bank account if you filed a 2018 or 2019 tax return and received a refund via direct deposit.
U.S. citizens or immigrant residents who meet the following are eligible:
- Have a valid Social Security number
- Could not be claimed as a dependent of another taxpayer, and
- Had adjusted gross income under certain limits.
- New York State Department of Labor Immediate Hiring Opportunities
- Receive assistance with job seeking from NYC Small Business Services.
Relief for Federal Student Loan Borrowers
- Federal student loan borrowers are automatically being placed in administrative forbearance, which allows you to temporarily stop making monthly loan payments.
- Suspension of payments will last until Sept. 30, 2020
Learn more from the Federal Student Aid Office.
Relief to New York State Student Borrowers Impacted by COVID-19
New Yorkers with privately-held loans who are impacted by COVID-19 should contact their student loan servicer to request relief, which includes:
- minimum of 90 days of forbearance relief
- waiving late payment fees
- ensuring no borrower is subject to negative credit reporting
- ceasing debt collection lawsuits for 90 days
- Enrollment in applicable borrower assistance programs
Learn more from the NYS Department of Finance website.
NYC Financial Empowerment Centers
If you are experiencing sudden changes to your household budget or income due to COVID-19, financial counselors can help you:
- Manage your money and set up a spending plan
- Contact creditors about existing loans, including student loans
- Draft letters to creditors to lower payments or temporarily suspend payments due to hardship
- Develop a strategy to minimize debt
- Access local, state, and federal emergency resources
Food Assistance Resources
Options to get free food from the City include:
- Grab & Go meals at NYC Schools for children and adults
- SNAP (food stamps)
- Emergency meal delivery
Learn how to get food at NYC.gov/getFood
Emergency Food Assistance
To find the nearest food pantries and community kitchens, call the Emergency Food Hotline at 866-888-8777.
SNAP (food stamps)
Apply for SNAP, Cash Assistance, and Medicaid renewal all at the same time through the Cash Assistance application on ACCESS HRA.
Learn more about SNAP on ACCESS NYC.
Shop online for fresh produce and groceries. Use your EBT card at these online stores in NYC. You can’t use SNAP benefits to pay delivery fees.
Learn more about online shopping with SNAP.
Find Food Options In Your Community
The Coronavirus NYC Neighborhood Food Resource Guides is collected by Hunger College NYC Food Policy Center and Beta NYC.
Comprehensive food information by neighborhood and zip code:
- meals for students and seniors during this time
- delivery services for people with disabilities
- resources for immigrants
Check your food stamp (SNAP) balance on your phone.
Fresh EBT is an app from a tech company that makes it easy to check your food stamp (SNAP) balance on your phone.
- Free and available in English and Spanish.
- Download Fresh EBT.
Food stamps for women, infants, children (WIC) updates
WIC is not suspending any eWIC cards, although there are scams online stating this. You can check your WIC benefit balance by:
- Checking WIC2Go, the mobile app
- Calling the eWIC card Customer Service at 844-540-3031
- Visiting wicconnect.com
Senior residents and food
- For seniors ages 60+ NYC Department for the Aging (DFTA) provides home-delivered meals.
- Call 212-244-6469 to get direct delivery.
CityHarvest offers free food every other week across NYC. Find a location near you.
- Call 911 in an emergency.
- Call 800-621-4673 for help from the NYC Domestic Violence and Sexual Assault Hotline.
- For the hearing impaired, TTY 866-604-5350 to speak with a counselor.
- Learn more about how Family Justice Centers can help
- Effective March 16, the Governor announced that all residential and commercial evictions are suspended for 90 days.
- At this time, there is no rent suspension in effect.
- Effective March 24, the Governor announced state-regulated financial institutions to waive mortgage payments for 90 days.
Learn more from NY State Department of Finance.
Risk of homelessness and emergency rent assistance
- Services to prevent eviction
- Assistance obtaining public benefits
- Emergency rental assistance
- Education and job placement assistance
- Financial counseling and money management
- Help relocating
- Short-term financial assistance
NYC Housing Preservation and Development (HPD) Section 8 voucher holders having trouble paying rent because of income loss should email DTRAI@hpd.nyc.gov.
Rent Arrears and Cash Assistance
If your work schedule was reduced and you are unable to pay your rent, apply for a Cash Assistance special grant request to get emergency benefits.
- Apply for Cash Assistance
- If you have an active Cash Assistance case, submit your request is online
- Apply in person for a one-time grant at a Job Center.
- Call 718-557-1399 for help from HRA
NYCHA Rent Hardship
- Residents experiencing income loss may qualify for NYCHA’s rent hardship program.
- Call 718-707-7771 to learn more.
Free Affordable Housing Application Assistance
Ready to Rent, offered by the NYC Housing Preservation & Development, helps New Yorkers prepare to apply for affordable housing.
- Free financial counseling
- Free assistance with affordable housing applications
- Get your credit checked
- Calculate your income
- Save for moving expenses
Rent Freeze Updates
Due to the COVID-19 outbreak Rent Freeze Programs application processing times may be impacted. You can expect a determination within a few weeks of applying.
- Mailing addresses have been changed for SCRIE and DRIE applications from Maiden Lane to a post office box. See the application forms for the address change.
- There were no mailing address updates to Homeowner Exemption applications. Homeowners can also apply online.
- Review DOF’s frequently asked questions to learn more.
- Visit DOF’s website for service changes and self-service options.
Temporary Rooms Through NYC COVID-19 Hotel Program
A place to stay to reduce the spread of COVID-19 for select groups of workers.
This program may be available if you are employed or volunteering to provide care and/or provide services (clinical or nonclinical) in a healthcare, community-based or home-based setting where you are at risk of being exposed to or contracting COVID-19, and may not be able to temporarily live at home in order to minimize exposure.
This can include (but is not limited to):
- Home health aides
- Social workers
- Maintenance staff
- Food service
Learn more from nyc.gov/covid19hotels.
HEALTH INSURANCE & HEALTH CARE
Low-cost health insurance from New York State
- The Health Insurance Special Enrollment Period for uninsured New Yorkers has been extended to May 15th.
- Certain programs like Medicaid, Essential Plan, and Child Health Plus are open for enrollment year-round and do not have a deadline.
- Learn more and apply at nystateofhealth.ny.gov, or call 855-355-5777.
Help Enrolling In Health Insurance
- GetCoveredNYC helps New Yorkers enroll in health insurance with dedicated specialists who can assist you in your language.
- Under the Affordable Care Act (also known as Obamacare), there are many low- or no-cost health insurance options.
Get connected to a GetCoveredNYC Specialist and receive free enrollment assistance
Low-Cost or Free Healthcare from the City
NYC Care is available to all New York City residents regardless of immigration status. This is not an insurance plan.
- Primary care, specialty, and emergency services (including hospital stays) are all available for NYC Care members.
- Call the 24-hour NYC Care service at 646-NYC-CARE (646-692-3373) to enroll and make an appointment.
- For help in other languages, visit nyccare.nyc.
Affordable Health Care from Community Health Centers
Community health centers provide medical care on a sliding-fee basis, regardless of immigration status. This is not an insurance plan.
- Call your nearest health center or health department to discover their availability for COVID-19 screening, testing, and other health needs.
- Health Centers can provide assistance by phone or using telehealth (video chat or online communication)
- Get primary health care services at a reduced cost or free of charge depending on economic status
- Anyone, regardless of immigration status, can access.
SCHOOL & CHILDCARE
All public school buildings will remain closed for the rest of the 2019-2020 school year. Remote learning and free meal pickup will continue. For more information, visit the DOE website.
Childcare While You Work
- Submit a request to be matched with a safe, low-cost option for your family with WorkersNeedChildcare.org.
- First responders, health care workers, key transit employees, grocery, restaurant, food, takeout and delivery workers, and residential and commercial building staff, can apply for Regional Enrichment Centers.
Devices for remote schooling
The NYC Department of Education is helping families that need remote learning devices.
- Request a remote learning device (available in English, Español, 中文, বাংলা, Русский, العربية ,اردو, Kreyol, 한국어, Français)
- Call 718-935-5100 (press 5)
After school and enrichment programs
- All DYCD-funded programs based in NYC DOE schools, including Beacon, are closed.
- DYCD-funded afterschool programs are conducting virtual check-in and/or remote learning, wherever possible.
Assistance with diaper supplies from The HopeLine, a non-profit organization based in the Bronx.
You may be eligible if:
- Your children are 2 years old and younger
- You currently receive WIC and/or SNAP benefits
Call (718) 402-1212 to make an appointment or visit he HopeLine to learn more.
Report Hate and Bias to NYC Government
New York City does not tolerate hate or discrimination on the basis of race, national origin, or other characteristics. If you have faced harassment or discrimination in housing, at work, or in any public place:
- Fill out an online form
- Call 311 and ask for “human rights” to report
- Learn more about COVID-19 and Your Rights.
If you are a victim of, or witness a hate crime, call 911
Free, safe immigration related legal help
ActionNYC is a network of trusted and safe community organizations and schools.
- Free legal screenings to find out if you qualify for any immigration benefit
- Free legal help from an experienced attorney or accredited representative for a range of cases, including:
- Green card applications and renewals
- Deferred Action for Childhood Arrivals (DACA)
- Temporary Protected Status (TPS)
Call 1-800-354-0365 to make an appointment to get help:
- Phone hours Monday – Friday, 9am – 6pm
- Learn More about Action NYC
Additional Resources for Immigrant Communities
Learn more about city services available regardless of immigration status from the Mayor’s Office of Immigrant Affairs.
Online English lessons
- We Speak NYC is offering free weekly online classes.
- Learn about New York City services available regardless of immigration status
- View the schedule
- Sign up
Mental Health Support
Contact NYC Well, a confidential 24/7 helpline, staffed by trained counselors, providing counseling and referrals to care in over 200 languages.
Learn more about free mental health services from Thrive NYC
Services tailored to the needs of:
- aging New Yorkers
- students and young people
- people harmed by violence, crime or abuse
PEOPLE WITH DISABILITIES
- ACCESS-A-Ride is no longer scheduling shared rides until further notice.
- NYC Department Of Transportation is extending the all City Parking Permits or Temporary Permits for People with Disabilities that expired or will expire in 2020.
- The citywide accessible dispatch program is still running. Call (646) 599-9999 to request a wheelchair-accessible taxi.
- Visit COVID-19 Resources for People with Disabilities
- If you or someone in your family has a disability, schedule a free and confidential financial counseling appointment. EmpoweredNYC counselors are trained on disability benefits and accessibility.
Visit the “Grants and Funding Opportunities” tab on the NYC Comptroller’s page for more information.
Get Help From Your Neighbors
This page lists Mutual Aid Groups, voluntary community groups, in NYC and surrounding areas currently providing support. Groups listed here have not received any type of vetting and are not affiliated with government.
- Monday 1:30-8pm (English)
- Tuesday 5:30-8pm (English, Mandarin)
- Wednesday 1:30-8pm (English, Español)
- Friday 1:30-5pm (English, Español)
- All Xfinity WiFi Public Hotspots are now open to everyone on the “xfinitywifi” SSID
- AT&T is waiving data overage fees to all customers.
More resources from the City of New York
- NYC COVID-19 Citywide Information portal
- Explore additional resources and services on ACCESS NYC Programs.
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